Shipping policy

Last updated: October 20, 2026

Thank you for shopping with Sarenetee. This policy explains where we ship, how shipping is charged, how long orders take to process and arrive, and what to do if something goes wrong in transit. If you have any questions, contact us at info@sarenetee.shop.

1. Where We Ship

We currently ship to addresses in the United States only.

Contiguous United States

• The 48 contiguous states and Washington, D.C.
• Shipping is available for all products.

Alaska, Hawaii, U.S. territories, and military addresses

• Includes Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, other U.S. territories, and APO/FPO/DPO addresses.
• Availability depends on the item. If an item can ship to your address, the option appears at checkout. Shipping to these destinations may cost more and take longer.

We do not currently ship internationally. If an item cannot ship to your address, checkout will not offer a shipping option for it.

2. Shipping Rates

Calculated at checkout

Shipping charges are calculated and displayed at checkout based on the items in your order and your delivery address. You will see the full shipping cost before you pay, and no shipping charge is added after your order is placed.

Orders with multiple shipments

Our products are made and shipped by different fulfillment partners. If your order includes items from more than one partner, it may ship in separate packages, and each shipment may carry its own shipping charge. All charges are shown at checkout before you complete your purchase.

Faster shipping

Some items offer a faster shipping option at an additional cost. When available, it appears at checkout.

Discounts

Discount codes apply to merchandise only and do not reduce shipping charges unless the offer says otherwise.

3. Processing Times

Processing (or production for made-to-order items) happens before your order ships and is separate from transit time. Processing begins once payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Standard jewelry and gifts

• Processing: 1–3 business days (up to 5 during busy periods)
• Estimated transit after shipment: 8–12 business days

Made-to-order necklaces (non-personalized)

• Production: 3–5 business days
• Estimated transit after shipment: 2–5 days, excluding Sundays

Personalized necklaces

• Production: 3–5 business days
• Estimated transit after shipment: 2–5 business days

Print-on-demand gifts (candles, mugs, home décor, prints, and personalized gifts)

• Made to order after you purchase
• The estimated delivery window for these items is shown at checkout

Sarenetee Skincare

• Processing and transit: Varies by product; see the product page

Transit estimates above are for the contiguous United States. Other U.S. destinations typically need additional time. All timeframes are estimates, not guaranteed delivery dates.

Busy seasons and holidays

From mid-November through December, and around major holidays, processing and carrier transit times may run longer. If you need an item by a specific date, please contact us before ordering and we will tell you what we can and cannot confirm.

4. Order Tracking

You will receive a shipping confirmation email with tracking information when each package ships. If your order arrives in more than one package, each one may have its own tracking number. Tracking may take 24–48 hours to show movement after the label is created. If you have not received tracking within the processing window listed above, contact us.

5. Address Accuracy and Order Changes

• Please check your shipping address carefully at checkout. We ship to the address you provide.
• To change an address or cancel an order, email us as soon as possible. Standard items can usually be changed within 12 hours of purchase. Personalized and made-to-order items enter production quickly and may not be changeable once production begins.
• We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned because of an address error, we can reship it once the customer pays the new shipping cost.
• P.O. boxes may not be supported for every product. If your item can't ship to a P.O. box, checkout or our team will let you know.

6. Shipping Exceptions

Delayed packages

Once a package is handed to the carrier, delivery times depend on the carrier. If tracking hasn't updated for 7 business days, or your order is 10 business days past its estimated delivery date, contact us and we will open an inquiry with the carrier.

Lost packages

If the carrier confirms a package is lost, we will send a replacement or issue a refund for the affected items at no extra cost.

Marked as delivered but not received

Please check around your property, with neighbors, and with your local post office, and wait 48 hours, because carriers sometimes mark packages delivered early. If it still hasn't arrived, contact us within 7 days of the delivery scan. We will work with the carrier, but we cannot guarantee a replacement for packages confirmed delivered to the address provided.

Damaged in transit

If your item arrives damaged, email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or refund once we review the report.

Refused or unclaimed packages

If a package is refused or not claimed and goes back to the sender, we will refund the merchandise value minus original shipping costs and any return-shipping charges. Personalized items that are refused or unclaimed are not eligible for a refund.

Events outside our control

We are not responsible for delays caused by carriers, severe weather, natural disasters, or other events outside our control, but we will help you track your order and resolve the issue.

7. Returns Related to Shipping

• Items that arrive damaged or defective, or wrong items, qualify for a replacement or refund if reported within 14 days of delivery.
• We do not accept change-of-mind returns.
• Personalized items are made to your specifications and cannot be returned or exchanged unless they arrive damaged or defective, or do not match the personalization you entered at checkout.
• Shipping charges are refunded only when the return is caused by our error (damaged, defective, or wrong item) or when a package is lost in transit.
• For full return eligibility and instructions, see our Refund Policy (https://sarenetee.shop/policies/refund-policy).

8. Contact Us

For shipping questions, delivery problems, or order changes, email info@sarenetee.shop or visit our Contact page (https://sarenetee.shop/pages/contact). Please include your order number so we can help faster. We aim to respond within 1–2 business days.

Sarenetee may update this policy from time to time. The version posted on our website at the time of your order applies.