Refund policy

Sarenetee Refund Policy — last updated October 10, 2026

Contact: info@sarenetee.shop

•  Cancellations: Email us within 24 hours of ordering and we’ll cancel before fulfillment. After that, we can’t cancel.

•  Damaged or defective items: Report within 14 days with a photo or video to info@sarenetee.shop and we’ll send a replacement or refund — no return needed.

•  Lost orders: If tracking shows no delivery after 45 days, we’ll resend your order or refund you.

•  Change of mind: Because items ship directly from our fulfillment partners, we can’t accept change-of-mind returns. Please check descriptions, materials, and sizing before ordering.

Personalized items: Because personalized items are made just for you, they can’t be returned or exchanged unless they arrive damaged or the personalization doesn’t match your order. Contact us within 14 days of delivery with a photo, and we’ll make it right.

•  Refund timing: Approved refunds go back to your original payment method within 5–10 business days.